Customer guide
Frequently asked questions.
Clear answers before you choose a piece, place an order or contact us.
Product and care
Materials, water and everyday care
7 answersAre all Stylr pieces made from the same material?
Materials vary across the catalog. Check the product page for the listed base metal, finish and stones, and contact us if a detail is missing.
Is the jewelry solid gold?
Gold-tone pieces are plated or PVD-finished, not solid gold, unless the product page explicitly says otherwise. The base metal varies by item.
Can every Stylr piece be worn in water?
No single water rule applies to the whole catalog. Natural materials such as pearl, mother of pearl, abalone, opal, turquoise and malachite need extra care even when a metal component is water-safe. Follow the individual product page.
Is Stylr jewelry nickel-free?
Do not assume that. 316L contains nickel, and other base metals also vary by piece. Check the product page and contact Stylr before ordering if you have a diagnosed metal sensitivity.
Are all stones cubic zirconia?
No. Some pieces use cubic zirconia and others use natural materials such as pearl, opal or tiger's eye. The product page identifies the stone or decorative material.
How should I clean and store my jewelry?
Follow the product-specific care note first. Wipe pieces with a soft cloth, store them separately and apply skincare or perfume before putting jewelry on. See the materials and care guide for more detail.
Can I use an ultrasonic cleaner?
Do not use an ultrasonic cleaner unless the product page explicitly allows it. Avoid ultrasonic cleaning for pearls, opals and glued settings.
Fit and sizing
Measurements before you order
6 answersHow do I measure my ring size at home?
Measure at the end of the day at a comfortable temperature, ideally more than once. The ring size guide explains the string, existing-ring and printable-strip methods.
What should I do if I am between ring sizes?
The current ring guide recommends choosing the larger size. Wide bands can feel tighter than slim bands, so also check the measurements and fit note on the product page.
What if my ring does not fit after delivery?
Contact info@stylr.us within 30 days with the order number. Stylr will review a replacement, store credit or refund under the current 30-day resolution policy.
Where can I find necklace, bracelet or anklet measurements?
Use the length, dimensions and fit information on the individual product page. If a measurement is missing, contact us with the exact product name before ordering.
How can I tell how large a piece will look on me?
Check the listed dimensions alongside the photos. If a measurement is missing, email info@stylr.us with the product link before ordering so we can help confirm it.
Does adjustable mean a ring fits every finger?
No. Adjustable rings still have a fitting range. Check the range on the individual product page; the Rose Signet Ring is designed for US sizes 5–7.
Orders and payment
Availability, checkout and changes
4 answersWhich payment methods can I use?
The product page shows the store's enabled payment marks. Checkout confirms the methods available for your country, device and order before you pay.
Can I pay in installments?
If an installment option is available, checkout will show the provider, plan and terms before confirmation. Availability depends on the buyer, country and provider approval.
Which currency will I be charged in?
The storefront may localize prices for your market. The checkout currency and final order total shown before payment are the source for the amount you will be charged.
Can I change or cancel an order or shipping address?
Contact info@stylr.us immediately with the order number. A change is not guaranteed after dispatch, and a parcel cannot be rerouted once it has left the facility.
Delivery
Processing, tracking and arrival
6 answersWhen will my order ship?
Orders are dispatched within 1 to 3 business days, Monday through Friday. A tracking link is emailed as soon as the order ships.
How long will delivery take?
After processing, the published estimates are 5 to 15 business days for the US, 5 to 10 for the UK, 6 to 15 for Europe, 7 to 15 for Canada, 6 to 14 for Australia and 7 to 15 for the rest of the world. Holiday, weather and remote-area delays can extend these estimates.
Do you ship worldwide, and are duties included?
The current shipping and delivery page states that standard shipping is free worldwide with no minimum and that Stylr covers customs duties and import taxes. Checkout remains the final source for address eligibility and available delivery options.
What if tracking stops updating?
If tracking has not moved for 7 or more business days, email info@stylr.us with the order number so Stylr can follow up with the carrier.
What if my order arrives damaged, defective or incorrect?
Email info@stylr.us within 48 hours of delivery with the order number and a clear photo. The published refund policy offers a replacement or full refund and says the original does not need to be returned.
Does the welcome ring qualify for free shipping?
No. The welcome ring is a separate promotion: eligible new customers receive the ring at $0 and pay $8 US shipping, plus applicable tax shown at checkout. The offer cannot be combined with Buy 2, Get 1 Free or other discounts.
Returns and support
Resolutions, warranty and help
10 answersWhat is the return or refund process?
The 30-day resolution period begins on the day the order arrives. Contact support first with the order number and issue. Most resolutions do not require a return; if one is needed, the team will confirm the address and instructions. Read the current refund policy for full terms.
Which items are final sale?
Pierced earrings, engraved or personalized pieces, items marked Final Sale or Last Chance, and gift cards are not eligible for return or exchange. EU statutory cancellation rights are described separately in the refund policy.
How long does a refund take?
Once a refund is agreed, Stylr issues it to the original payment method within 3 to 7 business days. Bank processing can take additional time.
Which pieces are covered by the warranty?
Every Stylr style is covered. The plated color is covered for as long as you own the piece, and clasps, closures and connecting hardware are covered for 12 months from the delivery date. Coverage applies to jewelry bought directly from Stylr; purchases from resellers or marketplaces are not covered.
What does the Lifetime Color Warranty cover?
It covers genuine, visible plated-color loss caused by failure of the plated finish during normal intended wear, on every Stylr piece. Coverage lasts while the original purchaser owns it. For a documented gift, coverage instead lasts while the first gift recipient owns it, and that recipient may claim with the original Stylr order number.
What is not covered by either warranty?
Normal wear, scratches, surface marks, breakage, impact damage, stone loss, loss, misuse, concentrated chemicals, engraving or other modifications, non-metal decorative details and purchases from resellers are excluded. Hardware coverage also ends 12 months after delivery. Read the full terms for the complete scope.
How do I make a warranty claim?
Email info@stylr.us with the Stylr order number, product name and clear, well-lit photos of the affected area. Approved claims receive a replacement of the same or a comparable piece, or store credit up to the original item price, at Stylr’s discretion.
How do I contact Stylr, and when will I hear back?
Use the contact form or email info@stylr.us. Include the product name or order number and attach a clear photo for quality concerns. The team will reply as soon as it can.
Do you offer wholesale ordering?
Yes. Boutiques and stockists can review the current assortment, opening-order information and contact route on the wholesale page.
What if a clasp breaks or a stone comes loose?
Contact info@stylr.us with your order number and clear photos. We will review the issue under the applicable returns or warranty terms. The lifetime color warranty and 12-month qualifying hardware coverage have different scope; a stone issue is not automatically covered as hardware.
Warranty terms
Stylr Jewelry Warranty
Two commitments on every piece we sell: the plated color is covered for as long as you own it, and the hardware is covered for a year. Both are remedies for genuine failure, not a promise that nothing will ever change.
Version 2.0 · Effective September 3, 2026
Who provides it and which pieces qualify
These warranties are provided by Stylr, a brand of NOIQUE CO. LLC, and apply to Stylr jewelry purchased directly from Stylr.
Every Stylr style is covered. Products bought from a reseller, marketplace or other third party are not covered, and claims without verifiable purchase information cannot be assessed.
Lifetime Color Warranty — what it covers
Genuine, visible loss of plated color caused by failure of the plated finish during normal intended wear is covered, on every Stylr piece, for as long as you own it.
Normal contact with shower water, sweat, pool water or sea water does not by itself void this warranty. The warranty covers the metal finish only — follow the product-specific care guidance for pearls, shells, enamel, stones and glued settings, and rinse then dry the piece after chlorine or salt water.
“For as long as you own it” means the original purchaser. If the order was a documented gift, coverage instead runs for as long as the first gift recipient owns the piece, and that recipient may claim using the original Stylr order number. Coverage is otherwise non-transferable and does not apply to resold items.
1-Year Hardware Warranty — what it covers
Failure of the clasp, closure or connecting hardware under normal wear is covered for 12 months from the delivery date. This includes lobster clasps, spring rings, jump rings, box clasps, hinges, and post or butterfly backs that fail on their own rather than through accident or force.
Hardware coverage ends 12 months after delivery. The color warranty above is not affected by that date and continues for as long as you own the piece.
What neither warranty covers
- Scratches, surface marks, ordinary wear, normal darkening that appropriate cleaning can remove, or hidden uncoated areas inherent to assembly.
- Breakage, bending, dents, impact damage, stone loss, loss, theft or other accidents.
- Damage or color change caused by misuse, concentrated chemicals, bleach, undiluted pool or spa chemicals, jewelry cleaner, or perfume sprayed directly on the piece.
- Pearls, shells, beads, enamel, stones and other non-metal decorative details.
- Engraving, alteration, third-party repair, or any modification that cuts through or compromises the finish or the hardware.
- Products bought from a reseller, marketplace or other third party, and claims without verifiable purchase information.
How to make a claim
Email info@stylr.us with the Stylr order number, product name, a short description and clear, well-lit photos that show the affected area. Keep the item while the claim is reviewed and do not mail it unless Stylr provides return instructions.
Every claim is assessed individually. Stylr may ask for additional photos or purchase information, and may decline claims that do not show genuine failure of the finish or the hardware, or that indicate misuse.
Approved remedies and costs
For an approved claim, Stylr will choose either a replacement of the same or a comparable piece, or store credit up to the original item price paid. If the original style is unavailable, Stylr may offer a comparable replacement or store credit. Cash refunds remain governed by the separate Refund Policy.
The replacement item and standard outbound replacement shipping are included. Expedited shipping, import duties, taxes and any cost of sending an item to Stylr are not included unless required by applicable law or confirmed by Stylr in writing.
Warrantor and legal rights
Stylr, a brand of NOIQUE CO. LLC
1942 Broadway St., STE 314C
Boulder, CO 80302, United States
info@stylr.us · +1 669-696-7614
These limited warranties give you specific legal rights, and you may also have other rights that vary by state or country. They do not limit rights that cannot be excluded under applicable consumer law.