Refund policy

Our 30-Day Satisfaction Guarantee

Our philosophy

At Stylr, your love for what you wear matters most. We know traditional return processes can be slow and full of friction. That's why we've redesigned our after-sale flow — fewer logistics, less environmental waste, and a more personal resolution. The result is a process that's lighter for you, gentler on the planet, and helps us keep our prices fair for the whole Stylr community.

What the 30-day guarantee covers

Every Stylr piece comes with a 30-day satisfaction guarantee, starting from the day your order arrives. If something isn't right — sizing, finish, design, or anything else — we want to make it right.

Our Unique "No-Return-Needed" Resolution

To save you time and reduce unnecessary shipping back-and-forth, most resolutions don't require you to send anything back. Instead, we work with you on a solution that fits.

The process is simple — two steps:

Step 1: Contact our team. Email info@stylr.us with your order number (#XXXX) and a clear description of the issue. For example:

  • The piece arrived damaged, tarnished, or different from the photos
  • The size doesn't fit (especially for rings)
  • The finish or material isn't what you expected
  • Anything else that's keeping you from loving the piece

For damaged or quality concerns, please attach a clear photo (good lighting, close-up of the issue) — this helps us improve and process your case faster.

Step 2: We find your personal resolution. Our customer service team — a real human, with a real name on every email — will review your case and reply within one business day (Monday–Friday, excluding holidays).

Depending on the situation, our solutions, offered at our discretion, include:

  • A complimentary replacement (a different size, color, or piece you'd prefer)
  • Store credit to use on a future Stylr order
  • A partial or full refund to your original payment method

Our goal is to collaborate with you on the resolution that genuinely makes you happy with your Stylr piece — without the friction of shipping returns back and forth.

Damaged, defective, or wrong item

If your order arrives damaged, defective, or it's the wrong piece, email info@stylr.us within 48 hours of delivery with a photo. We'll send a replacement or full refund — your call — and you don't need to return the original.

Warranty — Lifetime Color, 1-Year Hardware

Every Stylr style is covered. Two warranties apply to Stylr jewelry purchased directly from Stylr: the plated color is covered for as long as you own the piece, and the hardware is covered for 12 months from the delivery date. Products bought from a reseller, marketplace, or other third party are not covered, and claims without verifiable purchase information cannot be assessed. Version 2.0, effective September 3, 2026; orders placed earlier are governed by the terms displayed at the time of purchase.

Lifetime Color Warranty. Coverage is limited to genuine, visible loss of plated color caused by failure of the finish during normal intended wear. Normal contact with shower water, sweat, pool water, or sea water does not by itself void coverage, but product-specific care guidance for pearls, shells, enamel, stones, glued settings, and other details still applies. This is a remedy for qualifying finish failure, not a promise that every surface will remain visually unchanged. “Lifetime” means for as long as the original purchaser owns the piece. A documented gift recipient may claim with the original Stylr order number; coverage is otherwise non-transferable and does not apply to resold items.

1-Year Hardware Warranty. Failure of the clasp, closure, or connecting hardware under normal wear — lobster clasps, spring rings, jump rings, box clasps, hinges, and post or butterfly backs that fail on their own rather than through accident or force — is covered for 12 months from the delivery date. Hardware coverage ends 12 months after delivery; the color warranty is not affected by that date and continues for as long as you own the piece.

What neither warranty covers. Scratches, surface marks, ordinary wear, removable darkening, hidden uncoated assembly areas, breakage, bending, dents, impact damage, stone loss, loss, theft, accidents, misuse, concentrated chemicals, bleach, undiluted pool or spa chemicals, jewelry cleaner, perfume sprayed directly on the piece, engraving, alteration, third-party repair, and non-metal decorative details are excluded.

How to claim and available remedy. Email info@stylr.us with the Stylr order number, product name, a short description, and clear, well-lit photos. Keep the item unless Stylr provides return instructions. For an approved claim, Stylr will choose a replacement of the same or a comparable piece, or store credit up to the original item price paid. Standard outbound replacement shipping is included; expedited shipping, duties, taxes, and any cost of sending an item to Stylr are excluded unless required by law or confirmed by Stylr in writing. Cash refunds remain governed by the rest of this Refund Policy.

Warrantor and legal rights. Stylr, a brand of NOIQUE CO. LLC, 1942 Broadway St., STE 314C, Boulder, CO 80302, United States; info@stylr.us; +1 669-696-7614. These limited warranties give you specific legal rights, and you may also have other rights that vary by state or country. They do not limit rights that cannot be excluded under applicable consumer law.

Final Sale — no returns or exchanges

For hygiene and craftsmanship reasons, the following items cannot be exchanged or refunded:

  • Pierced earrings — studs, hoops, threaders
  • Engraved or personalized pieces — made-to-order
  • Items marked "Final Sale" or "Last Chance" — clearly noted at checkout
  • Gift cards

EU shoppers

In line with EU consumer law, you have a 14-day cooling-off period to cancel any order without giving a reason. The condition requirements above (unworn, original packaging, tags attached) apply, and return shipping for full-order returns is the customer's responsibility.

Refund timeline

When a refund is the resolution, your refund will be issued to your original payment method within 3–7 business days after we agree on it. Bank processing may take a few extra days to post. Original order shipping fees are non-refundable.

The fine print

Eligibility for replacement, store credit, or refund: Items must be in new or like-new condition. We rely on your honesty — please don't ask for a resolution on a piece that's been worn extensively or shows clear signs of misuse.

Fair Use Principle: This policy keeps our resolutions personal and our prices fair for everyone. We reserve the right to limit resolutions for accounts that show patterns of excessive requests that seem to misuse the spirit of the policy. In rare cases where a customer wishes to return an entire multi-item order without a specific fit, finish, or quality concern, return shipping is the customer's responsibility — we'll share the return address on request.

Final Sale items, gift cards, and engraved or personalized pieces are not eligible for any of the above.

Contact

Have a question that's not covered here? Email info@stylr.us — a real human (with a real name) replies within one business day, Monday–Friday.

Step-by-step help with a return, an exchange or a warranty claim is in the Stylr Help Center.